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I have changed my printer but I cannot select the new printer
in File | Print Setup. I receive the message 'The printer could
not be found'.
This problem can be resolved by editing the System Registry.
- Close Creative. - Start the System Registry Editor by entering
'regedit' into Start | Run.
- Navigate to the key HKEY_CURRENT_USER\Software\Creative
- Depending on the version of Creative, open the key Catalogn
where n is the version number (prior to V4 the key is simply
Catalog).
- Open the key 'Sites'.
- You will see a list of the sites, open the key for the appropriate
site, by default this is 'Site1'.
- Open the key, 'Printer Settings'.
- Delete the key 'Default' by right clicking the key and selecting
delete from the pop-up menu.
- Close the System Registry Editor and restart Creative.
Creative will now be set to use the Windows default printer,
you can change this to a different printer in the normal way
by selecting 'File | Print Setup' in Creative. |
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Why are the Packing List and Invoice reports greyed out?
Standard reports have
not been enabled.
Enable standard reports in 'Settings | Business Settings | Order
Processing'. |
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Why
do I not see all orders when viewing the Sales Analysis Report
with a selected date range?
Before starting the report, click
the 'More Options...' button under the date range. There are
three options which will limit the orders to be included in
the report. Orders will only be included where all ticked conditions
in 'Include orders with' are true.
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When I try and print a report, I get the error message:
Error in File C:\Program Files\Creative v8\Invoices.rpt:
Request cancelled by the user
This can happen when Creative is trying to print to
a printer that does not exist. To fix it:
1) Go to 'Start | Run' and select enter 'regedit'.
2) In the folders at the left-hand side, browse to HKEY_CURRENT_USER\Software\Creative\Catalog7\Sites\Site1
(or whatever site it is).
3) Delete the folder called 'Printer Settings' you can see there.
4) Now try and print from Creative. It should fix the problem. |
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How
can I change where the postcode appears in the receipt and reports?
Certain European countries require that the postal code appears
in a different place from standard UK and US postal addresses.
Some countries will require it like this:
Name Address Line
1 Address Line
2 Postal code Address Line
3 Address Line
4 Country ·
In order to change your address formats to the second one listed
here, go into the registry and browse to HKEY_CURRENT_USER\Software\Creative\Catalog8\Sites\[Site
Name] (where [Site Name] is the name of your site. · Do a right
click and select 'new string value' · Give it a name of 'AddressFormat'
and a value of '2'.
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I can print reports, but the print preview does not seem to
work for some reason.
It might be a resource problem - e.g. 'out of memory' something
like that. So you could try closing everything except Creative
and then printing again. |
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Can
I add my own user-definable (custom) report into the list of
available reports?
Yes. This is detailed in the section called 'Adding Your Own
Reports into Creative's Built-in List' in the Advanced User Guide
- available to download from: http://www.actinic.co.uk/ |
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Can I print out the credit card infomation that is stored within
Creative?
Yes, select any orders you want to see the credit card numbers
of and then select 'Re-run Credit Card Schedule' from the 'Order
Processing' tab of the reports window. |
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How
do I print multiple invoices?
Highlight any orders you want to print with a Shift+Click and
then select 'Reprint Invoices' from the 'Order Processing' menu
in the Reports window. |
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Having
just printed out a customer's invoice on my PC, I've discovered
that the VAT number is not printed on the invoice/receipt It
is clearly shown in the options tab. Is there a way of getting
it onto the invoice?
You will need to make sure that the VAT details are entered
in 'Settings | Business Settings | Company/Contact' - 'Registration
Information ' |
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Can
I edit the reports in Creative Ecommerce with Crystal Reports
8.5 Advanced?
Yes. The report files (*.rpt ) can only be edited with v8.5
of Crystal Reports, higher versions do not integrate with Creative. |
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Can the layout of the reports from Creative Ecommerce be modified
eg. add a Company logo or just alter the location of items?
Crystal reports can be used to change the design of the reports
but not to add any extra information from within Creative. Any
modifications of this nature are not supported by Creative. |
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How
do I export orders to CSV files?
Select 'Settings | Business Settings | Order Processing' I
n the Report Options section, check the box for 'Allow Export
to Files' and set
the file path names as required. The files are created by selecting
'Reports | Outstanding Exports', or right-clicking on an order
and selecting 'ReExport To Files'. |
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I'm
getting error message: "CATALOG caused an invalid page fault
in module CRPE32.DLL at 016f:1003ca00" when trying to print
a data entry report. What can I do?
This is sometimes caused by incorrect Crystal Reports DLLs being
used, and simply installing the Crystal Reports Version 8 DLLs
can cure the problem. These are available from Creative technical
support. |
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I
am unable to select any of the Data Entry Reports.
Select 'Settings | Business Settings' and select the Order Processing
tab. Check the box for 'Enable Data Entry Reports. |
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I cannot print credit card schedules, the application states
that the following files are missing; CRPE32.dll
CRPAIG32.dll
P2SODBC.dll
What can I do?
You simply need to install the Version 8 Crystal Reports DLLs.
These are available from Creative Technical Support. |
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When reporting on orders the options under 'Order Processing' are greyed out.
Select 'Settings | Business Settings | Order Processing' and check whether the 'Bypass Order Processing' option is selected. If it is, and you are not processing orders by another method, de-select this option. |
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E-commerce Features